Return & Exchange Policy
Return & Exchange Policy
UK RETURN & EXCHANGE POLICY
For our UK customers, we happily accept returns and exchanges at no cost within 30 days from the day your order is delivered. If you've ordered a pair, tried them on, and they don't quite fit, simply pack them up and initiate your return or exchange by reaching out to us via email at customerservices@patrickshoes.co.uk or through our website by logging into your Northwest Territory account.
Upon receiving your original purchase, we will proceed with either issuing a refund to your initial payment method or processing a new order for the exchange. Our goal is to process all refunds and exchanges within 14 days from receiving the items. However, during peak periods, this timeline may extend slightly. Rest assured, we will send a confirmation email once the refund is processed. For an exchange or refund to be processed, the returned goods must comply with the following conditions:
RETURN CONDITIONS:
- Footwear will only be accepted if returned to us in an unworn condition and in its original box, undamaged, and unmarked, with the correct labels.
- Kindly note that refunds or exchanges will only be processed in alignment with this policy.
- For hygiene reasons, we are really to inform you that we do not accept returns or replacements for socks.
Once you have received your order, you have 30 days to request an exchange. You can raise a return request on our website through your account or send us an email to customerservices@patrickshoes.co.uk to arrange your free return. Our team will get in touch with the return label. Please read below to learn how to prepare the parcel for exchange or return.
We are pleased to offer exchanges for items within 7 working days from the date we receive your order back at our warehouse. For an exchange and return to be processed, please follow the RETURN INSTRUCTION.
Unfortunately, we can only accept returns of products purchased from our website. If you have purchased goods through one of our stockists, dealers or from any other marketplace, please arrange your return through them.
FAULTY GOODS
In the unlikely event that our goods are faulty or damaged, please contact us immediately either by our contact us page or by email to: customerservices@patrickshoes.co.uk so that we can resolve the issue. We will refund any postage costs should an item be faulty. If you have returned the goods to us within a reasonable amount of time and we agree that the goods are faulty, we shall offer you a full refund or replacement (depending on stock availability).
We request that all goods are returned within 30 days of the date of your request for a return.
All goods which have been returned in line with the Returns and Refunds policy will be credited to the original purchaser’s credit card at the original price paid, including sales taxes but excluding shipping charges unless the item is faulty.
PROMOTIONAL GIFTS
If a promotional item is included as part of an order and the order is later returned for credit, we kindly request that the promotional item is also returned. Failure to return the promotional item will result in the deduction of its value from the refund. However, if the original item is returned for an exchange, there is no need to return the promotional free gift. Thank you for your understanding in adhering to our promotional item return policy.
EXCHANGE UNAVAILIBLITY WITH VOUCHER
If, for any reason, the exchange of a product is not immediately available, we will provide customers with an alternative option to facilitate their needs. Customers facing an unavailability of the desired exchange item can choose to receive a voucher instead. This voucher will carry a 10% extra value on top of the total exchange value. The voucher can be used for future purchases at www.northwestterritory.co.uk
This policy is applicable when the specific item for exchange is temporarily out of stock, discontinued, or for any other reason cannot be fulfilled immediately. Customers will be notified of the unavailability and presented with the voucher option.
The voucher with the extra 10% value can be redeemed within 365 days] from the date of issue. It is valid for any product available at www.northwestterritory.co.uk. The voucher value cannot be exchanged for cash or clubbed with any offer.
Customers will be promptly informed of the exchange unavailability through their preferred contact method. The notification will include details about the voucher option, its extra value, and instructions on how to redeem it.
EU & INTERNATIONAL RETURN & EXCHANGE
Unfortunately, we are unable to provide a free returns service for EU/INTERNATIONAL customers, and we are also unable to cover the cost of international returns for size exchanges.
within 30 days from the day your order is delivered. If you've ordered a pair, tried them on, and they don't quite fit, simply pack them up and initiate your return or exchange by reaching out to us via email at customerservices@patrickshoes.co.uk or through our website by logging into your Northwest Territory account.
Upon receiving your original purchase, we will proceed with either issuing a refund to your initial payment method or processing a new order for the exchange. Our goal is to process all refunds and exchanges within 14 days from receiving the items. However, during peak periods, this timeline may extend slightly. Rest assured, we will send a confirmation email once the refund is processed. For an exchange or refund to be processed, the returned goods must comply with the following conditions:
RETURN CONDITIONS:
- Footwear will only be accepted if returned to us in an unworn condition and in its original box, undamaged, and unmarked, with the correct labels.
- Kindly note that refunds or exchanges will only be processed in alignment with this policy.
- For hygiene reasons, we are really to inform you that we do not accept returns or replacements for socks.
FAULTY GOODS
In the unlikely event that our goods are faulty or damaged, please contact us immediately either by our contact us page or by email to: customerservices@patrickshoes.co.uk so that we can resolve the issue. We will refund any postage costs should an item be faulty. If you have returned the goods to us within a reasonable amount of time and we agree that the goods are faulty, we shall offer you a full refund or replacement (depending on stock availability).
We request that all goods are returned within 30 days of the date of your request for a return.
All goods which have been returned in line with the Returns and Refunds policy will be credited to the original purchaser’s credit card at the original price paid, including sales taxes but excluding shipping charges unless the item is faulty.
PROMOTIONAL GIFTS
If a promotional item is included as part of an order and the order is later returned for credit, we kindly request that the promotional item is also returned. Failure to return the promotional item will result in the deduction of its value from the refund. However, if the original item is returned for an exchange, there is no need to return the promotional free gift. Thank you for your understanding in adhering to our promotional item return policy.
EXCHANGE UNAVAILIBLITY WITH VOUCHER
If, for any reason, the exchange of a product is not immediately available, we will provide customers with an alternative option to facilitate their needs. Customers facing an unavailability of the desired exchange item can choose to receive a voucher instead. This voucher will carry a 10% extra value on top of the total exchange value. The voucher can be used for future purchases at www.northwestterritory.co.uk
This policy is applicable when the specific item for exchange is temporarily out of stock, discontinued, or for any other reason cannot be fulfilled immediately. Customers will be notified of the unavailability and presented with the voucher option.
The voucher with the extra 10% value can be redeemed within 365 days] from the date of issue. It is valid for any product available at www.northwestterritory.co.uk. The voucher value cannot be exchanged for cash or clubbed with any offer.
Customers will be promptly informed of the exchange unavailability through their preferred contact method. The notification will include details about the voucher option, its extra value, and instructions on how to redeem it.
Returns Address:
Patrick Shoes Limited
8-9 Eldon Way
Crick Industrial Estate
Northampton
United Kingdom
NN6 7SL
